# TicketBoard

> TicketBoard is a Zendesk analytics dashboard for small support teams. It syncs ticket data from Zendesk via API and presents pre-built ops views — backlog, first reply time, resolution time, reopen rate, agent performance, CSAT, organization insights, and more — without requiring a report builder or BI setup.

TicketBoard is positioned as a simpler, more affordable alternative to Zendesk Explore for teams of 2–30 agents. It is not a replacement for Zendesk — it reads from Zendesk via read-only API and works alongside any Zendesk subscription.

Pricing: Free plan (1 month of data, all features). Plus plan at €19/month flat — not per agent — for 24 months of history. No credit card required to start.

Key differentiators vs Zendesk Explore: zero setup (connect and get a dashboard instantly), flat pricing regardless of team size, Slack-native weekly digest, one-click PDF export shareable without a Zendesk seat, drill from any metric to the underlying tickets, ticket creation heatmap, macro & automation usage counts.

## Product

- [Homepage](https://ticketboard.cc/): Overview of TicketBoard — what it does, key features, and pricing summary
- [Why TicketBoard](https://ticketboard.cc/why-ticketboard/): The product philosophy — simple beats complicated, metrics should lead to action, small teams deserve real analytics
- [Pricing](https://ticketboard.cc/pricing/): Free vs Plus plan comparison, FAQ on billing, data access, and security
- [Features](https://ticketboard.cc/features/): Full list of what TicketBoard does — ticket analytics, org insights, Slack recap, agent performance, CSAT, search & export, heatmap, macro usage, PDF export
- [TicketBoard vs Zendesk Explore](https://ticketboard.cc/ticketboard-vs-zendesk-explore/): Direct feature and pricing comparison between TicketBoard and Zendesk Explore across 30+ dimensions

## Guides

- [Zendesk analytics dashboard](https://ticketboard.cc/guides/zendesk-analytics-dashboard/): What a good Zendesk analytics dashboard covers and how to read it
- [Support metrics dashboard](https://ticketboard.cc/guides/support-metrics-dashboard/): Core KPIs every support dashboard should include
- [Zendesk reporting tool](https://ticketboard.cc/guides/zendesk-reporting-tool/): What to look for in a Zendesk reporting tool and when to use one
- [Zendesk first reply time](https://ticketboard.cc/guides/zendesk-first-reply-time/): How to measure and improve first reply time in Zendesk
- [Zendesk resolution time](https://ticketboard.cc/guides/zendesk-resolution-time/): How to track and reduce resolution time in Zendesk
- [Zendesk backlog report](https://ticketboard.cc/guides/zendesk-backlog-report/): How to build and use a Zendesk backlog report
- [Zendesk agent performance dashboard](https://ticketboard.cc/guides/zendesk-agent-performance-dashboard/): Metrics for tracking individual agent performance in Zendesk
- [Zendesk CSAT report](https://ticketboard.cc/guides/zendesk-csat-report/): How to track customer satisfaction in Zendesk
- [Zendesk reopened tickets report](https://ticketboard.cc/guides/zendesk-reopened-tickets-report/): How to use reopen rate as a quality signal
- [Zendesk ticket volume report](https://ticketboard.cc/guides/zendesk-ticket-volume-report/): Measuring and interpreting ticket volume trends
- [Support KPIs](https://ticketboard.cc/guides/support-kpis/): The key performance indicators that matter for support teams
- [SaaS support metrics](https://ticketboard.cc/guides/saas-support-metrics/): Support metrics specific to SaaS companies
- [Support dashboard for small teams](https://ticketboard.cc/guides/support-dashboard-small-teams/): Lightweight analytics setup for small support teams
- [Zendesk Explore pricing](https://ticketboard.cc/guides/zendesk-explore-pricing/): Breakdown of Zendesk Explore costs across plan tiers

## Compare

- [Zendesk Explore alternative](https://ticketboard.cc/compare/zendesk-explore-alternative/): When to use a lightweight alternative to Zendesk Explore and what to look for
- [Zendesk Explore vs Metabase](https://ticketboard.cc/compare/zendesk-explore-vs-metabase/): When Explore is better, when Metabase makes sense, and total cost of each
- [Zendesk Explore vs Looker](https://ticketboard.cc/compare/zendesk-explore-vs-looker/): Comparing native analytics to a full BI platform for Zendesk data
- [Zendesk Explore vs Power BI](https://ticketboard.cc/compare/zendesk-explore-vs-power-bi/): When Power BI is worth the complexity for Zendesk reporting
- [Zendesk native vs third-party reporting](https://ticketboard.cc/compare/zendesk-native-vs-third-party-reporting/): Trade-offs between built-in Zendesk analytics and external tools
- [Help Scout reporting alternatives](https://ticketboard.cc/compare/helpscout-reporting-alternatives/): Reporting options for Help Scout users
- [Freshdesk analytics alternatives](https://ticketboard.cc/compare/freshdesk-analytics-alternatives/): Analytics options for Freshdesk users

## Blog

- [5 signs your support team needs better analytics](https://ticketboard.cc/blog/5-signs-support-needs-better-analytics/): Leading indicators that your current reporting setup is holding the team back
- [Why your Zendesk backlog keeps growing](https://ticketboard.cc/blog/why-zendesk-backlog-keeps-growing/): Common root causes of backlog growth and how to diagnose them
- [First reply time vs resolution time](https://ticketboard.cc/blog/first-reply-time-vs-resolution-time/): What each metric measures and when each one matters more
- [Median vs average for support metrics](https://ticketboard.cc/blog/median-vs-average-support-metrics/): Why median is often a better metric than average for support data
- [The hidden cost of ticket reassignment](https://ticketboard.cc/blog/hidden-cost-ticket-reassignment/): How reassignment drives up resolution time and erodes team efficiency
- [Support metrics for executive reporting](https://ticketboard.cc/blog/support-metrics-executive-reporting/): Which KPIs to surface for leadership and how to frame them
- [How to set SLA targets](https://ticketboard.cc/blog/how-to-set-sla-targets/): A practical guide to setting realistic SLA targets without overpromising

## Optional

- [Glossary](https://ticketboard.cc/glossary/): Definitions of support analytics terms — backlog, first reply time, resolution time, CSAT, reopen rate, and more
- [Zendesk tags analysis](https://ticketboard.cc/guides/zendesk-tags-analysis/): Using ticket tags to understand volume drivers and emerging issues
- [Zendesk automations dashboard](https://ticketboard.cc/guides/zendesk-automations-dashboard/): Tracking macro and automation usage in Zendesk
- [Support capacity planning](https://ticketboard.cc/guides/support-capacity-planning/): Using ticket data to plan staffing and handle future volume
- [Weekly support ops review](https://ticketboard.cc/guides/weekly-support-ops-review/): How to structure a weekly support review using data
- [Zendesk channel performance](https://ticketboard.cc/guides/zendesk-channel-performance/): Comparing performance across email, chat, social, and other channels
- [Ecommerce support metrics](https://ticketboard.cc/guides/ecommerce-support-metrics/): Support KPIs relevant to ecommerce and retail teams
- [Privacy policy](https://ticketboard.cc/privacy/): How TicketBoard handles data, GDPR rights, and data deletion
- [Support / contact](https://ticketboard.cc/support/): How to get help, FAQ, and contact information