Everything TicketBoard does

All the analytics your support team actually needs, none of the complexity.

Tickets by month
Aug Sep Oct Nov Dec Jan Feb Mar
247
Total
38
Open
4.2h
Avg reply

Ticket analytics

Volume trends, resolution times, first reply performance — all in one place.

Tickets by organization
Acme Corp 84
Globex Inc 61
Initech 47
Umbrella Ltd 33

Organization insights

Break down by customer org and spot your highest-touch accounts.

TicketBoard
#support-ops · Mon 9:00 AM
Weekly Recap · Mar 3–9
247
Total
38
Open
209
Solved

Slack weekly recap

Automated digest posted on your schedule — weekly or monthly. Your team sees the numbers without logging in.

Tickets by assignee
Sarah K. 84 · 3.2h avg
Tom R. 61 · 4.8h avg
Alex M. 47 · 5.1h avg
Julia N. 33 · 3.9h avg
Chris L. 22 · 6.2h avg

Agent performance

Volume, reply times, and reopen rates per agent — know who's carrying the load.

Customer satisfaction (CSAT)
87% satisfaction rate
142 good
21 bad

CSAT tracking

Customer satisfaction score and good vs. bad breakdown, month by month.

Search tickets…
Status ▾
Org ▾
CSV
Subject Assignee Org Status
Can't access billing portal Alice M. Acme Open
API rate limit exceeded Samir B. Globex Solved
Onboarding walkthrough request Alice M. Initech Pending
Export missing last 3 months Samir B. Umbrella Solved
420 tickets · page 1 of 9

Search & export

Filter by status, org, assignee, or date range. Export everything to CSV.

Topics · Feedback mode
All Feedback
billing 142 · 22.4%
bug 128 · 20.2%
tb_feedback_checkout 117 · 18.5%
tb_feedback_size_guide 96 · 15.1%
login 84 · 13.3%

Topics + feedback mode

Analyze all tags, then switch to Feedback mode (`tb_feedback*`) to track product requests.

Tickets by day & hour
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Ticket creation heatmap

See exactly when tickets arrive — by day of week and hour — and staff accordingly.

48
Macros
12
Automations
31
Triggers
Macros 7d · 30d
Set Priority: High 12 34
Close & Resolve 8 28
Pending: Awaiting reply 5 19

Macros & automations

Every macro, automation, and trigger from Zendesk — with 7d and 30d usage counts.

Report ready
Export PDF
TicketBoard
Jan 12 – Mar 9, 2026
PDF
420
Total
81
Open
81.7h
Avg res.

One-click PDF export

Export the full dashboard as a PDF report. Share with stakeholders in one click.

Resolution & reply times
12.4h
Avg resolution
3.8h
Avg first reply
< 1h
23%
1–4h
38%
4–8h
19%
> 8h
20%

Resolution times

Average resolution and first reply times, plus the full distribution by time bucket.

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