Autoresponder Ratio

Autoresponder Ratio is the percentage of ticket replies sent by automated systems versus human agents. This measures automation penetration in your support workflow. It includes chatbots, auto-acknowledgments, and templated responses triggered without human review.

Why Autoresponder Ratio Matters

Shows how much automation carries your support load. Rising ratios can improve efficiency but may mask declining service quality if not monitored alongside satisfaction scores.

How to Calculate

(Number of automated replies / Total replies sent) × 100

In TicketBoard

TicketBoard helps you track autoresponder ratio and related metrics from your Zendesk data. Connect your account for instant visibility.