Category Distribution

Category Distribution is the breakdown of tickets across your primary tags, categories, or issue types. It shows what percentage of volume falls into each bucket and provides a complete picture of demand composition.

Why Category Distribution Matters

Reveals queue composition and balance. Guides specialization decisions and helps allocate team members to high-volume areas.

How to Calculate

(Tickets in Category X / Total Tickets) × 100 for each category.

In TicketBoard

TicketBoard helps you track category distribution and related metrics from your Zendesk data. Connect your account for instant visibility.