Tag & Category Metrics

Untagged Ticket Rate

Untagged Ticket Rate is the percentage of tickets that have no tags or category assignments. It is the inverse of tag coverage rate and indicates gaps in tagging discipline or workflow adoption.

Why Untagged Ticket Rate Matters

High untagged rates hide valuable signal. These tickets become invisible in reports and trend analysis, making data-driven decisions impossible.

How to Calculate

(Untagged Tickets / Total Tickets) × 100

In TicketBoard

TicketBoard helps you track untagged ticket rate and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Tag Coverage Rate Issue Taxonomy Topic Clustering
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