Better Zendesk Analytics
Better than Explore. A fraction of the price. Built for small teams.
Trusted by 1000+ companies.
Why TicketBoard
Ticket analytics
Volume trends, resolution times, SLA performance — all in one place.
Organization insights
Break down by customer org and spot your highest-touch accounts.
Agent performance
Reply times, resolution rates, reopen patterns per agent.
Tag trends
See how tags evolve month over month in the Topics tab and catch emerging issues.
Topics & tag analytics
Full topic list, metrics, and top tags by month in a dedicated tab.
Macros & automations
See all macros, automations, and triggers from Zendesk with usage (7d/30d) when your plan allows.
Auto-sync
Data refreshes every 6 hours. No exports, no manual updates.
PDF export
One-click reports to share with stakeholders.