Tag & Category Metrics

Custom Field Distribution

Custom Field Distribution shows how tickets are distributed across your custom fields beyond standard tags. It reveals utilization and patterns in fields like priority, product area, customer segment, or channel, and how teams actually use custom attributes.

Why Custom Field Distribution Matters

Shows whether your custom fields add value or just clutter. Unused fields signal broken workflows; skewed distributions reveal routing or assignment problems.

How to Calculate

(Tickets with Custom Field Value X / Total Tickets) × 100 for each field value.

In TicketBoard

TicketBoard helps you track custom field distribution and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Category Distribution Tag Coverage Rate Issue Taxonomy
← Back to Glossary

Track Custom Field Distribution with TicketBoard

Connect your Zendesk account and get instant visibility into your support metrics.

Start for free