Help Center Views

The total number of times users visit your help center or knowledge base, regardless of which articles they view. Tracks overall traffic to your self-service resources. Includes both authenticated users and anonymous visitors.

Why Help Center Views Matters

Shows whether customers know your help center exists and choose to use it. A high view count with low article engagement signals navigation or content discovery problems.

How to Calculate

Sum of all page loads to help center pages within a time period. Typically tracked via analytics tools or help center platform.

In TicketBoard

TicketBoard helps you track help center views and related metrics from your Zendesk data. Connect your account for instant visibility.