New Tickets

The count of tickets created during a specific time period that have never existed before. This excludes reopened or merged tickets. New tickets represent fresh customer issues entering your queue.

Why New Tickets Matters

Distinguishes genuine new demand from recurring issues. Critical for forecasting and understanding true workload growth.

How to Calculate

Count of tickets with creation date within the specified range, excluding reopened tickets.

In TicketBoard

TicketBoard helps you track new tickets and related metrics from your Zendesk data. Connect your account for instant visibility.