Ticket Inflow

The rate at which new tickets enter your support system during a specific time period. This is typically synonymous with new or created tickets, but emphasizes the flow aspect. Measured as tickets per unit time.

Why Ticket Inflow Matters

Quantifies demand pressure on your team. Essential for capacity planning and detecting seasonal or trend changes in volume.

How to Calculate

Count of new tickets created within the date range. Often expressed as average per day or week.

In TicketBoard

TicketBoard helps you track ticket inflow and related metrics from your Zendesk data. Connect your account for instant visibility.