Volume Metrics

Open Tickets

Tickets that are currently active and have not been solved or closed. This includes new, in-progress, and pending tickets. Open tickets represent the current workload state of your support operation.

Why Open Tickets Matters

Provides real-time view of active workload. Essential for daily queue management and identifying when your team is falling behind.

How to Calculate

Count of tickets not in solved or closed status at the specified point in time.

In TicketBoard

TicketBoard helps you track open tickets and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Open Backlog Pending Tickets Net Ticket Change
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