Net Ticket Change

The difference between ticket inflow and outflow over a specific time period. A positive number means your backlog grew. A negative number means it shrank. Zero means you maintained equilibrium.

Why Net Ticket Change Matters

The clearest signal of whether your support operation is sustainable. Persistent positive values indicate understaffing or efficiency problems.

How to Calculate

Ticket Inflow - Ticket Outflow. Or: Open Tickets (end) - Open Tickets (start).

In TicketBoard

TicketBoard helps you track net ticket change and related metrics from your Zendesk data. Connect your account for instant visibility.