Organization Health Score

Organization Health Score is a composite metric that evaluates the overall support relationship quality with a customer organization. It combines factors like ticket volume, resolution times, satisfaction scores, and repeat contact patterns into a single health indicator.

Why Organization Health Score Matters

Provides an at-a-glance view of account risk and satisfaction. Helps prioritize which customer organizations need immediate attention or account management intervention.

How to Calculate

Weighted formula combining: ticket volume trends, resolution performance, satisfaction scores, repeat contact rate, and reopen rate. Specific weights vary by implementation.

In TicketBoard

TicketBoard helps you track organization health score and related metrics from your Zendesk data. Connect your account for instant visibility.