Organization & Customer Metrics

Tickets Per Organization

Tickets Per Organization is the total number of support tickets submitted by all users within a single organization or company account. It tracks the aggregate support load generated by a customer organization over a defined period.

Why Tickets Per Organization Matters

Identifies which customer accounts consume the most support resources. Signals when an organization needs proactive outreach or account review.

How to Calculate

Count of all tickets where requester belongs to Organization X within time period

In TicketBoard

TicketBoard helps you track tickets per organization and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Tickets Per Customer Organization Health Score High-Touch Accounts Customer Lifetime Tickets
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