Tag Co-occurrence

How often two or more tags appear together on the same ticket. Measures which issues tend to bundle or co-exist. Reveals dependencies and compound problems customers face.

Why Tag Co-occurrence Matters

Identifies connected problems that might need coordinated fixes. High co-occurrence suggests your taxonomy might need refinement or that user journeys create multiple issues.

How to Calculate

Count of tickets where both tag X and tag Y are present / Total tickets with either tag.

In TicketBoard

TicketBoard helps you track tag co-occurrence and related metrics from your Zendesk data. Connect your account for instant visibility.