Archived Tickets

Tickets that have been moved to long-term storage and removed from active views. Archiving is typically done for very old tickets that are closed and unlikely to need access. Archived tickets remain in the system but don’t clutter active reports.

Why Archived Tickets Matters

Helps maintain system performance and report clarity. Proper archiving ensures your analytics focus on relevant recent activity.

How to Calculate

Count of tickets moved to archived status within the date range.

In TicketBoard

TicketBoard helps you track archived tickets and related metrics from your Zendesk data. Connect your account for instant visibility.