Deleted Tickets

Tickets that were permanently removed from the system during a specific time period. Deletion is typically reserved for spam, test tickets, or erroneous entries. Deleted tickets don’t count toward solved or closed metrics.

Why Deleted Tickets Matters

Shows noise in your ticket system. High deletion rates suggest filtering problems or excessive spam reaching your queue.

How to Calculate

Count of tickets that were deleted within the date range.

In TicketBoard

TicketBoard helps you track deleted tickets and related metrics from your Zendesk data. Connect your account for instant visibility.