Closed Tickets

Tickets that were moved to a closed or final state during a specific time period. Closed tickets are no longer active in your support queue. This may include solved tickets, spam, or tickets closed for other reasons.

Why Closed Tickets Matters

Measures total queue reduction, including both legitimate resolutions and administrative closures. Key for understanding actual capacity freed up.

How to Calculate

Count of tickets where closed timestamp falls within the specified date range.

In TicketBoard

TicketBoard helps you track closed tickets and related metrics from your Zendesk data. Connect your account for instant visibility.