Created Tickets

Tickets that were generated or originated during a specified time period. This is typically synonymous with new tickets. The term emphasizes the creation event rather than the ticket state.

Why Created Tickets Matters

Provides signal on when demand actually entered your system. Useful for analyzing creation patterns by hour or day.

How to Calculate

Count of tickets where creation timestamp falls within the date range.

In TicketBoard

TicketBoard helps you track created tickets and related metrics from your Zendesk data. Connect your account for instant visibility.