Merged Tickets

Tickets that were combined with other tickets during a specific time period. Merging consolidates duplicate reports of the same issue into a single ticket. The merged ticket typically becomes a secondary reference to the primary ticket.

Why Merged Tickets Matters

Indicates duplicate reporting volume. High merge rates may signal unclear help documentation or widespread issues affecting many customers.

How to Calculate

Count of tickets that were merged into another ticket within the date range.

In TicketBoard

TicketBoard helps you track merged tickets and related metrics from your Zendesk data. Connect your account for instant visibility.