Ticket Outflow

The rate at which tickets are solved or closed during a specific time period. This measures your team’s throughput or productivity. Expressed as tickets per unit time.

Why Ticket Outflow Matters

Shows team capacity and productivity. Compare directly to inflow to assess whether you’re keeping pace with demand.

How to Calculate

Count of tickets solved or closed within the date range. Often expressed as average per day or week.

In TicketBoard

TicketBoard helps you track ticket outflow and related metrics from your Zendesk data. Connect your account for instant visibility.