Organization Priority

Organization Priority is a classification system that assigns importance or urgency levels to customer organizations based on business criteria like contract value, strategic importance, or SLA requirements. It determines routing rules and response expectations.

Why Organization Priority Matters

Ensures high-value accounts receive appropriate attention and meet contractual obligations. Drives routing logic and resource allocation decisions.

How to Calculate

N/A - Business rule assignment based on: contract tier + revenue + strategic value + SLA agreements

In TicketBoard

TicketBoard helps you track organization priority and related metrics from your Zendesk data. Connect your account for instant visibility.