Solved Tickets

Tickets that reached a solved or resolved state during a specific time period. The ticket may have been created earlier, but the solve event occurred within the measured timeframe. This measures output, not just closure.

Why Solved Tickets Matters

Shows team productivity and throughput. The primary measure of work completed, regardless of when tickets were originally created.

How to Calculate

Count of tickets where solved timestamp falls within the specified date range.

In TicketBoard

TicketBoard helps you track solved tickets and related metrics from your Zendesk data. Connect your account for instant visibility.