Customer Lifetime Tickets

Customer Lifetime Tickets is the total number of support tickets a customer has submitted since their first interaction with your support team. It provides historical context on customer support engagement over their entire relationship with your company.

Why Customer Lifetime Tickets Matters

Identifies power users and chronic support consumers. Helps segment customers for targeted support strategies or product improvement initiatives.

How to Calculate

Count of all tickets submitted by Customer X from first ticket to present

In TicketBoard

TicketBoard helps you track customer lifetime tickets and related metrics from your Zendesk data. Connect your account for instant visibility.