Organization & Customer Metrics

Tickets Per Customer

Tickets Per Customer is the number of support tickets submitted by an individual customer or end user. It measures how frequently a single person contacts support over a given timeframe.

Why Tickets Per Customer Matters

Flags individual users who may be struggling with your product or facing recurring issues. Helps prioritize which customers need direct attention.

How to Calculate

Count of all tickets submitted by Customer X within time period

In TicketBoard

TicketBoard helps you track tickets per customer and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Tickets Per Organization Repeat Contact Rate Multi-Ticket Customers Requester Activity
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Track Tickets Per Customer with TicketBoard

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