Organization & Customer Metrics

Requester Activity

Requester Activity is a measure of how frequently and recently a customer or requester has interacted with your support team. It tracks engagement patterns including ticket submissions, replies, and last contact date.

Why Requester Activity Matters

Identifies engaged users versus dormant accounts. Helps spot customers who may be ramping up usage or disengaging from your product.

How to Calculate

Combination of: total tickets submitted + days since last ticket + average tickets per month over rolling period

In TicketBoard

TicketBoard helps you track requester activity and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Tickets Per Customer Customer Lifetime Tickets Multi-Ticket Customers Contact Ratio
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Track Requester Activity with TicketBoard

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