Organization & Customer Metrics

Multi-Ticket Customers

Customers who have submitted more than one support ticket within a defined period, typically indicating ongoing issues or higher engagement. Contrasts with one-time ticket submitters.

Why Multi-Ticket Customers Matters

Segments your user base by support dependency. Helps identify which customers need onboarding improvements or have product fit issues.

How to Calculate

Count of customers where ticket count > 1 within time period

In TicketBoard

TicketBoard helps you track multi-ticket customers and related metrics from your Zendesk data. Connect your account for instant visibility.

Related Metrics

Tickets Per Customer Repeat Contact Rate Customer Lifetime Tickets Requester Activity
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Track Multi-Ticket Customers with TicketBoard

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